New ‘device as a service’ eases transition to the ESN

Transition to the new Emergency Services Network (ESN) will require “experience, flexibility, knowledge and manpower”, according to Capita, the device-managed service provider for the emergency services.

To support this transition it is offering a “device-agnostic, flexible ESN service solution”.

With its national network of service centres and experience as the UK’s leading service provider for the emergency services, Capita says it is “ideally positioned to bring a ‘critical mass’ of personnel and experience to support all the services in their transition”.

Operating from its secure premises in London, Capita said its ‘ESN Device as a Service’ will offer a range of support options designed to meet individual operational requirements.

“We recognise that ‘one size’ does not fit all and that traditional managed services do not necessarily meet the requirements of all ESN customers,” said a Capita spokesperson.

“However, we believe that it would be a mistake not to build upon our skills and experience obtained from being the leading managed service supplier to emergency services and sharers over the past 15 years.

“We also believe that the one-stop device-agnostic approach to any of the service offerings provides the most cost-effective and beneficial solution to all ESN customers, individually, regionally or even nationally.”

The Capita service will include:

• Device and basic data usage included in cost;

• Support services provided for core business hours or up to 24×7;

• User self-service or through Capita’s support teams;

• Remote configuration, update, diagnostics, device and network monitoring to maximise availability and performance; and

• Self-service reporting capability on device, network, battery and data utilisation.

Capita says all aspects of ESN delivery will be covered, such as network faults, device provision, faulty devices, accessories, installations, special event support, and Airwatch (mobility management).

Service levels and delivery can also be selected based on operational roles, individual officers or location.