Remote working initiative will free officers from their desks

HCL Technologies is to design, implement and manage a new mobile and remote working initiative to free police officers from their desks, increase policing visibility and improve productivity.

Feb 14, 2008
By Paul Jacques

HCL Technologies is to design, implement and manage a new mobile and remote working initiative to free police officers from their desks, increase policing visibility and improve productivity.

The £2 million contract with Wiltshire Police will last for five and a half years, including an initial six months implementation period.

Liberating officers from their desks is a key strand in Wiltshire Police’s plans as it tries to balance ever expanding demands with tightening financial constraints, and the mobile and remote working solution is seen as central to this. It will enable officers to do their work better and smarter by cutting down unproductive time and giving them immediate access to the information they need to combat crime and provide assistance to the public.

HCL Technologies, one of India’s leading global IT services companies, will rollout the hi-tech solution from the officer’s perspective, redesigning policing processes and then creating a toolset and means of presentation that brings tangible benefits for frontline officers. For example, in the case of a missing person, the system will have the ability, within a matter of seconds, to send officers a photograph together with an up-to-date log of all the associated intelligence.

This is HCL’s first contract in the UK public sector. Wiltshire Police expects to repay its entire capital investment through increased productivity within the first year. By streamlining processes, it also expects to be able to offset the ongoing costs of maintaining this technology – so taxpayers should not have to pay more for the benefits this solution brings. The only losers should be the criminals.

Matt Bennion-Pedley, Wiltshire Police’s director of finance, said: “We were looking for an innovative approach but also one that can deliver results quickly, be easily scalable and adapt to continual changes in policing legislation and practice.

“It is still early days in the development but we believe we have found a real winner. This augurs well not just for us but also for UK policing in general.”

A Service Oriented Architecture (SOA) will be created that can be easily replicated in other forces or associated agencies. It is network and device independent and therefore is not limited by the operational policing solutions within any force.

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