Real-time messaging on call

North Yorkshire Police is replacing its externally hosted community messaging system.

It is looking to provide an intuitive, two-way communication system to allow the force and its communities to communicate, in as near to real-time as possible, via voice messaging (phone calls and voice mail), text (SMS), email, online and other social media communication systems, to include Facebook and Twitter as a minimum.

“North Yorkshire Police currently has a network of 13,000 people signed up to receive communications via the existing system. We aim to expand this network to at least 50,000 using the new system,” said the force.

“Community messaging is the effective and efficient means of mass two-way communication between North Yorkshire Police and our local communities through a variety of media, including meetings, phone calls, SMS and MMS text messages, printed media and online communication methods.”

The force issued a tender for the new system at the end of last year.