New telephony system for CPS

Global Crossing has announced it has been awarded a six-year, £18m contract by the Crown Prosecution Service (CPS).

Apr 6, 2006
By David Howell
Andy Marsh

Global Crossing has announced it has been awarded a six-year, £18m contract by the Crown Prosecution Service (CPS).

Under the contract, Global Crossing will provide the CPS with comprehensive managed telephony services to more than 100 main sites across England and Wales, including its headquarters based in London, York and Birmingham, and numerous smaller offices.

“This fully managed telephony service is integral to realisation of the CPS Information Systems Strategy,” said Claire Hamon, director of business information systems for the CPS. “It will deliver increased efficiencies and introduce features to support our evolving strategic business needs right at the heart of our core business. It’s not merely about telephony in our offices, it’s about our communications technology supporting our people wherever they are conducting casework, providing 24-hour charging advice, or providing better care for victims and witnesses.”

When the new system is in place it will allow home working, hot-desking, online directory services and voice mail for all extensions. Global Crossing’s audio and video conferencing services will help reduce travel and time costs, allowing employees to take part in meetings from their office, rather than travelling to a different site.

Global Crossing will also provide remote video conferencing facilities to support the No Witness, No Justice project. The project offers dedicated Witness Care Units across England and Wales, bringing police and the CPS together to jointly meet the needs of victims and witnesses in criminal court cases.

The new Witness Care Units will manage the care of victims and witnesses from the point of charge through to the conclusion of a case. Global Crossing’s remote video conferencing service will allow vulnerable witnesses, such as children, to be interviewed outside of the court house in a safe environment.

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