ITIL-aligned service management

South Yorkshire Police is increasing the availability of its services with a new IT service management (ITSM) solution.

The force is using Axios Systems’ assyst solution to control over 5,000 assets, helping it to use its resources more effectively and improve IT performance.

The South Yorkshire information systems department (ISD) is currently adopting information technology infrastructure library (ITIL) practices – a new mandatory requirement from the National Policing Improvement Agency (NPIA) to provide a framework for best practice ITSM.

The aim is that once each constabulary is ITIL-aligned, they can provide improved IT service provision to their individual areas and work together with other police forces around the UK to share information more efficiently.

Axios’ assyst offers a lifecycle approach to ITSM with the integration of all ITIL processes, including incident, capacity, problem, change, asset, configuration and service level management.

Robert Robinson, communications manager at South Yorkshire Police, said: “With the new NPIA directive in mind we knew this was the best product for our requirements. As well as being fully ITIL aligned, we were shown by Axios consultants exactly how the solution would work for us. With the comprehensive consulting we received, we feel like engineers of the system and feel confident about running it ourselves.”