Information-sharing on a large scale

A computer-aided dispatch (CAD) system is being rolled out in Chester County in Philadelphia, US, to improve information sharing between dozens of public safety agencies, helping police, firefighters and paramedics better respond to emergency incidents.

Using Intergraph’s CAD software, Chester County can coordinate single and multi-agency response among 44 police departments, 57 fire departments and 23 ambulance companies in the Philadelphia area, while Intergraph’s mobile technology provide 700 first responders with access to incidents, records and maps on laptops, tablets and smartphones.

Software will enable seamless integration between CAD and law enforcement records and between the public safety agencies.

“By improving communications among public safety agencies in the area, Intergraph will provide the tools to respond better and faster to incidents,” said Deputy Director John Haynes, Chester County. “Getting the right resources to the right place at the right time will improve public safety and reduce the risk faced by our first responders.”

He added it will make it easier to see, understand and act on information and by ensuring agencies can share critical information and coordinate resources in real-time, it will help Chester County make smarter decisions.

The city of Aurora in Colorado, US, has rolled out Intergraph’s CAD and Mobile for Public Safety software for its 91 1 communications, police and fire departments.

It enables call-takers and dispatchers to communicate with police and fire units and allows field personnel to receive and acknowledge dispatch messages and view incident details and informational databases, providing easy access to dispatch report data. Call-takers and dispatchers can view the location of police and fire units within the city, allowing for electronic map-based routing.