Arqiva launches secure asset management solution

Originally developed in conjunction with an existing emergency services customer, the Tracer 2 asset management solution is now available to all users of secure communications equipment.

Tracer 2 is a secure asset management solution that gives emergency services total control over the tracking and allocation of their communication assets.

Tracer 2 is designed around a database application that supports bulk uploads to enable migration from legacy systems. The application has a comprehensive search function which helps determine the current status and location of any piece of equipment at all times. Additionally, the system has a selection of built-in report categories enabling full management control over valuable assets.

The application includes features that enable users to input search data by barcode scanning, cut and paste information into search fields, generate in-depth queries that can then be exported and allocate radio assets to individuals, sites or vehicles.

It can also easily declare radio assets defective and provide an online explanation before dispatching them for repair. It advises nominated users via email of radios being returned following repair or upgrade, and acknowledges receipt of radio assets returned by the radio service provider.

The Tracer 2 asset management solution can be hosted either remotely by Arqiva or by the customer on its own network and can be accessed directly through the customer’s intranet. It is also available as a fully managed service guaranteeing full data integrity and retrieval in the event of a hardware failure.

David Green, head of marketing and strategy at Arqiva Public Safety, commented: “We appreciate the need for emergency services to track their communications equipment in a secure environment. Tracer 2 is a secure, easy-to-use application that keeps track of equipment at all times whilst identifying routine maintenance requirements. It is an extension to our fully managed service, enabling our customers to focus on their mission-critical day-to-day activities. Having developed it alongside one of our key customers we felt that all emergency services should be able to benefit from this dedicated solution.”